Refund policy

14-Day Returns

We provide a 14-day return period. This means you have 14 days from the date your order is marked as delivered to request a return. Requests submitted after this timeframe cannot be accepted.

Return Eligibility

To be eligible for a return, the item must be returned in the same condition in which you received it: unused, unworn, and in its original packaging. A receipt or other proof of purchase is also required.

How to Start a Return

To request a return, please contact us at Info@romanoboutique.com. If your return is approved, we will send you the return address and step-by-step instructions.

Please do not send products back without first receiving confirmation from our team. Returns sent without authorization may not be processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it. We will attempt to stop the order before it enters processing or ships.

If an order has already started processing or has been dispatched, cancellation may no longer be possible. In that case, you may request a return once the order arrives, and our support team will help guide you through the next steps.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

When reaching out, please include your order number, a short description of the problem, and photos if available (photos help speed up review and resolution).

Exchanges

We offer free exchanges on eligible items so you can switch sizes or styles more easily. You are responsible only for the shipping cost of the replacement item.

To start an exchange, email Info@romanoboutique.com and include your order number and the item details you would like to exchange.

Restocking Fees

We do not charge restocking fees. If your return meets the requirements of this policy, you will receive a full refund or exchange without additional deductions. All returned items are inspected upon arrival.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved or rejected. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us using the details below.

Contact Information

Store name: Romanoboutique.com
Company name: Living the Life B.V.
Company address: Jacob Leendert van Rijweg 50, 2713JA Zoetermeer, the Netherlands
Local warehouse address: 13 Manchester Rd, Wilmslow SK9 1BQ, UK
Email: info@romanoboutique.com
Phone: +44 7480 639032

Customer Service Hours: Monday to Friday, 9:00 AM – 3:00 PM (London Time)