Privacy policy
Last updated: September 19, 2024
This Privacy Policy explains how Romanoboutique.com (“we”, “us”, “our”, or “the Site”) collects, uses, and shares personal information when you visit our website, use our services, place an order, or otherwise communicate with us (together, the “Services”).
In this Privacy Policy, “you” and “your” refer to any individual whose personal information we process, including customers, website visitors, and anyone interacting with our Services.
Please review this Privacy Policy carefully. By using any part of the Services, you acknowledge and agree that your information may be collected, used, and disclosed as described here. If you do not agree with this Privacy Policy, you should stop using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, improve our procedures, or meet legal and regulatory requirements. When we make changes, we will revise the “Last updated” date at the top and publish the updated version on the Site. Where required by law, we may also provide additional notice.
How We Collect and Use Your Personal Information
To operate our business and provide the Services, we collect personal information from multiple sources. The type of information we collect depends on how you interact with the Site and Services.
In addition to the uses described below, we may use personal information to communicate with you, improve and maintain the Services, meet legal obligations, enforce our Terms of Service, and protect our business, customers, and platform from misuse or harm.
What Personal Information We Collect
“Personal information” refers to information that identifies you, relates to you, describes you, or can reasonably be linked to you. The following sections describe the categories of personal information we may collect.
Information We Collect Directly from You
We may collect information you provide to us directly, including:
- Contact details such as your name, shipping address, billing address, phone number, and email address.
- Order details including billing and shipping information, purchase confirmation, and related contact details.
- Account information such as login credentials (for example, username and password) and security-related details.
- Shopping activity such as products viewed, added to cart, or saved for later.
- Customer support messages and any information you provide when contacting us through the Services.
Some features may require certain information. If you choose not to provide required information, you may not be able to access specific features or Services.
Information Collected Automatically (Cookies and Similar Technologies)
When you interact with the Services, we may automatically collect certain information about your activity (“Usage Data”). This may be collected using cookies, pixels, and similar tracking technologies (“Cookies”).
Usage Data may include information about how you access the site, your device and browser type, IP address, network information, session activity, and general interaction patterns on the Services.
Information We Receive from Third Parties
We may also receive personal information about you from third parties, including:
- Service providers that help support the Site and Services (such as Shopify).
- Payment processors that collect payment and billing information to complete transactions.
- Marketing and analytics providers that assist with performance measurement, email engagement, or advertising.
Any information received from third parties is handled in line with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their own privacy practices.
How We Use Your Personal Information
Providing Products and Services
We use personal information to deliver the Services and complete orders, including processing payments, fulfilling purchases, managing customer accounts, sending order-related notifications, coordinating delivery, handling returns or exchanges, and enabling customer reviews where available.
Marketing and Advertising
We may use your information to send promotional messages (such as email marketing, SMS messages, or postal mail where applicable). We may also personalize your experience by showing relevant content, product suggestions, and offers on our Site or across third-party platforms.
Security and Fraud Prevention
We use personal information to detect, investigate, and prevent suspicious activity, fraud, misuse, or other illegal conduct. If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.
Communicating with You
We may use your personal information to respond to support requests, provide assistance, improve our customer service, and maintain communication related to your use of the Services.
Cookies
Cookies help us operate the Site, remember preferences, evaluate performance, and understand how visitors use our Services. Some third-party partners may also use Cookies to personalize advertising or improve your online shopping experience.
Most browsers allow you to control Cookies through settings. If you block or delete Cookies, some parts of the Services may not function correctly.
How We Disclose Personal Information
We may share personal information with third parties when necessary to provide the Services, run our business, or comply with legal obligations. This may include sharing information:
- With vendors and service providers (such as payment processing, fulfillment, shipping, customer support, analytics, cloud hosting, or IT support).
- With business and marketing partners, including Shopify, who may process information according to their own policies.
- When you request or direct us to do so (for example, through integrations or social media features).
- With affiliates or within our corporate group where needed for business operations.
- As part of a business transaction such as a merger, restructuring, acquisition, or bankruptcy process.
- To comply with legal requirements such as subpoenas or regulatory requests.
- To enforce our policies, protect our rights, and ensure the safety of our customers and platform.
In the past 12 months, we may have disclosed the following categories of information for these purposes:
- Identifiers (such as name, email address, and account details)
- Commercial information (such as purchase history and shopping behavior)
- Internet or network activity information (such as Usage Data collected via Cookies)
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
Some features of our Services may allow you to post reviews or other public content. Anything you choose to share publicly may be viewed, copied, or used by others. We cannot control how third parties may use publicly available information and cannot guarantee the privacy or security of anything you publicly disclose.
Third Party Websites and Links
Our Site may include links to third-party websites or platforms. Those third parties operate independently and may have their own policies. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their policies before sharing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.
As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under the age of 16 as defined by applicable law.
Security and Retention of Your Information
We take reasonable steps to help protect personal information. However, no security system can guarantee absolute protection. Information sent to us may not always be secure while in transit, so we recommend avoiding the transmission of sensitive details through unsecured channels.
We keep personal information only as long as necessary to provide the Services, maintain accounts, meet legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information. These may include the right to:
- Request access to the personal information we hold about you
- Request deletion of personal information
- Request correction of inaccurate information
- Request a copy of your information or portability of your data
- Limit or object to certain processing activities
- Withdraw consent (where processing is based on consent)
- Appeal a decision relating to your request
- Opt out of marketing communications
You may exercise applicable rights through tools offered on our Site or by contacting us using the information provided below. For privacy reasons, we may need to verify your identity before responding. In some cases, you may also be able to use an authorized agent, subject to proof of authorization.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle personal information, please contact us using the details below. Depending on your region, you may also have the right to submit a complaint to your local data protection authority if you are not satisfied with our response.
International Users
Your personal information may be processed, stored, or transferred outside your country of residence, including in the United Kingdom. Where required, we use appropriate legal mechanisms for international transfers, such as Standard Contractual Clauses approved by the European Commission or UK-equivalent safeguards.
Contact
If you have questions about this Privacy Policy, wish to exercise your rights, or want more information about our data practices, you can contact us using the details below:
Store name: romanoboutique.com
Address: 10 Blackstone St, Liverpool L5 9TY, United Kingdom
Email: Info@romanoboutique.com
Phone: +44 7480 639032
Customer Service Hours: Monday to Friday, 9:00 AM – 3:00 PM (London Time)