Frequently asked questions
1. When will my order arrive?
Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes 4–8 business days, depending on your location. In most cases, you can expect your order to arrive within 5–11 business days in total. Once your parcel ships, we’ll send tracking details so you can follow it from dispatch to delivery.
2. Can I return something if it doesn’t fit or I’ve changed my mind?
Yes. We offer returns and exchanges within 14 days of delivery. Items must be unused, unwashed, and returned in their original packaging. Contact our team and we’ll provide the next steps.
3. Can I cancel my order after placing it?
If you need to cancel, please contact us as quickly as possible. If the order has not yet entered processing, we can usually cancel it and issue a full refund. If the order has already shipped, you can request a return once it has been delivered.
4. What payment methods do you accept?
We accept major credit and debit cards, along with secure express checkout options. Regardless of the method you choose, payment details are protected through encrypted checkout systems.
5. Is it safe to shop on your website?
Yes. Our website uses SSL encryption to protect your personal and payment information during checkout. We take privacy and security seriously.
6. Do you ship internationally?
At this time, we ship only within the United Kingdom using trusted carriers such as USPS, DHL, and UPS.
7. How much is shipping?
Shipping is free on all United Kingdom orders, and every shipment includes tracking so you can monitor your package throughout delivery.
8. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact our support team right away. We’ll review the issue quickly and work with you to resolve it as soon as possible.
9. Will I have to pay customs or import fees?
No. Orders shipped within the United Kingdom do not include additional customs or import fees.
10. Are your items true to size?
Yes. Our products are designed to fit true to size with a modern cut. Each product page includes a size guide with measurements to help you choose. If you prefer a looser or more fitted look, sizing up or down by one size can be a good option.
Contact
Store name: Romanoboutique.com
Address: 10 Blackstone St, Liverpool L5 9TY, United Kingdom
Email: Info@romanoboutique.com
Phone: +44 7480 639032
Customer Service Hours: Monday to Friday, 9:00 AM – 3:00 PM (London Time)